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โข Damage caused by supporter negligence or opening the box will make exchange/return/refund impossible. โข Exchange is not possible if more than 7 days have passed since the exchange and refund period. โข For exchange requests, please contact us via Wadiz message or the C/S center at 070.7178.8899. โข All other matters follow Wadiz operating policies.
Exchange
โข Once the box is opened after receiving the reward, exchange is not possible.
โข Refunds for initial defects or simple change of mind are possible within 7 days of receipt.
โข If the exchange is due to a product defect, the maker will cover all related costs.
โข If the exchange is due to a simple change of mind, you must pay the round-trip shipping fee (6,000 KRW).
If it is not a reward defect
โข Due to the nature of the reward, minor scratches may occur, which are not considered defects or faults.
โข The delivery box may be crumpled during shipping, which is not considered a defect or fault of the reward.
Return or Refund Guide
โข All refund/return requests within 7 days of receiving the reward will prioritize the refund policy.
โข Supporters must apply for a return directly through 'My Menu > My Funding'.
โข Refunds can be requested by selecting the [Funding] menu in the My Wadiz Supporter tab and clicking on the desired project on the [Pre-order History] page.
โข Detailed information can be found in the 'Return/Policy' tab at the top of the project page.
โข If you wish to exchange your reward, please contact the maker directly through the inquiry option.
โข Once a return request is submitted, it cannot be canceled, so please apply carefully. Card payment cancellations may take about 2-5 business days depending on the card company.
Shipping Method
Sequential shipping via Hanjin Courier.
For island/mountainous regions, please add an additional 3,000 KRW for shipping.
For shipping inquiries, KakaoTalk Plus Friend: Monthly121
*Inquiries are available on weekdays from 10:00 to 17:00.
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