&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Shipping Information

Shipping Method: Courier (Hanjin Courier)
Packaging Condition: KORIN dust bag packaging + gift box packaging + courier plastic bag
Shipping Information for Jeju and Remote Island Areas: Nationwide free shipping available

Customer Service

1. 1:1 Inquiry to Maker
2. Customer Service: 02-6083-3065
3. Email: wadiz@menbag.co.kr

Customer Service Hours:
Weekdays 10:00 AM ~ 5:00 PM (excluding holidays)
Lunch break from 12:00 PM ~ 1:00 PM
For urgent inquiries, please call us for a prompt response.

Pre-order Benefits

Special pricing benefits available only on Wadiz
Don't miss out on the Super Early Bird benefits!

Frequently Asked Questions

Q. How can I change my card/option/shipping information after pre-ordering?

A. You can modify your information on the 'Pre-order History' page in My Page until the pre-order deadline. If you need to change your shipping address after the pre-order deadline, please contact our customer service center.

Q. What is the maximum laptop size that can be stored?

A. The dedicated laptop compartment can accommodate laptops up to 16 inches. Laptops that are 17 inches cannot be stored.

Q. How do I wash the bag?

A. For everyday stains, please wipe with a wet towel or wet tissue. Washing the bag in a washing machine or with water may cause deformation or damage to the bag.

Q. How do I set a password?

Exchange/After-Sales Service Guide

If there is a defect in the Reward, you can request a refund according to the Wadiz refund policy.
We are only responsible for products sold through the official Man Corporation sales channels.

1. A/S Policy: Issues that arise during use, not initial defects upon receipt, will be handled after consultation with customer service.

2. A/S Method: After we request courier pickup, A/S or 1:1 exchange will be processed upon Reward inspection.

3. Cases Where A/S Is Not Available:

- Even if the warranty period has not expired, if the product is damaged or lost due to user negligence.

- If you request A/S for issues that were previously disclosed and are not defects of the Reward.

- If you withdraw from the Wadiz platform, lose your ID, or cannot provide proof of purchase.

1) Cases that are not defects of the Reward

Due to the nature of Rewards, the following may occur and are not considered defects or faults.

1. During delivery, scratches may occur on the packaging, not the product itself.

2. Scratches may appear on the bag during use.

3. Everyday stains may occur on the bag during use.

2) How to request exchanges and A/S

1. Customer Center: 02-6083-3065 / cs@menbag.co.kr

※ Exchanges, refunds, and A/S will proceed after verifying that the requester information matches the supporter information.