Mute Moment
<Plan for Use of Success Funds>
Hello. This is Mute Moment.
After the success of our project, we plan to create a space where we can communicate with our supporters.
Mute Moment will use a portion of the success funds to better express our gratitude to our supporters.
We hope to meet you again as an even more upgraded Mute Moment by using the funds for production and research costs needed to prepare for ongoing projects.
We hope you will continue to support and cheer for Mute Moment until the end.
We also hope that many people will actively participate in the events announced through our updates and win gifts.
Shipping Information
Shipping method: Sequential courier delivery
Courier company: Logen Courier
Packaging condition at shipping: Box packaging
Inquiry hours (Mon-Fri, 09:00am~18:00pm)
Inquiry channel: Contact the maker
There is no additional cost for shipping to remote or island areas.
FAQ
Q. Can I choose prescription lenses?
A. By default, non-prescription demo lenses are installed and shipped. Demo lenses cannot be used. Please remove them before use. According to medical law, prescription lenses cannot be sold online. For prescription lenses, please visit a nearby optical store for an eye exam and fitting.
Q. Is it okay to use them without fitting?
A. They are shipped after basic fitting. However, since head shapes vary from person to person, if you feel discomfort, we recommend seeking help from a professional optician.
Q. How can I change the options or shipping information?
A. Before the funding ends: You can go to My Funding History to modify your options and shipping information.
A. After the funding ends: Due to the nature of made-to-order products, it is not possible to change the options for rewards that have already begun production.
To change your shipping information, please contact Mute Moment (Customer Service 010-2164-3009) or the maker.
Q. How do you handle A/S (after-sales service)?
A. Within one year from the date of receiving the reward, service is free of charge; after that, it will be charged. However, even during the free period, if the product is damaged due to the supporter’s fault, we will inform you after checking photos and the actual product whether it will be charged or if A/S is not possible.
Q. After funding, how can I change my option/shipping/card information?
A. You can modify it on the 'Funding History' page until the funding deadline. If you need to change your shipping address after the deadline due to unavoidable reasons, please contact us through 'Contact the Maker' on the same page.
Q. Can I extend the leg length?
It can be extended through fitting, but only by a small margin of 0.2cm. If you want longer legs, please be sure to consult us through 'Contact the Maker.' We will extend the legs as much as possible before shipping.
Q. Is it okay to store it in the car or wear it in a sauna?
Do not store any glasses or lenses in hot places such as saunas or inside cars! The lens coating may crack or the frame may become distorted. In such cases, the maker cannot be held responsible, so please store them in a cool place whenever possible.
Q. What is the A/S procedure and what does it cover?
For detailed exchange/refund/A/S policies, please refer to the Return Policy tab!
Mute Moment Customer Service
Operating hours: Weekdays 10:00 AM - 5:00 PM (Lunch break: 12:00 PM - 1:00 PM, closed on holidays)
Phone / Text: 010-2164-3009
Email: mute_moment@naver.com
Instagram: @mute.moment
YouTube: Mute Moment
Add KakaoTalk Channel: Go to add Mute Moment channel
