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Q. What is your A/S policy?

A. The free warranty period is one year. However, the following cases will incur a service charge.

- Damage or malfunction caused by incorrect usage or careless handling.

- Damage or malfunction caused by unauthorized repairs or modifications.

- Damage or malfunction caused by fire, earthquake, flood, lightning, other natural disasters, gas, pollution, or abnormal voltage.

- Damage or malfunction caused by movement or transportation after purchase.

Q. Criteria for exchange/return requests

A. Exchanges or returns due to a simple change of mind can be requested within 7 days after receiving the reward. The product packaging (box, contents, etc.) must be in the same condition as when you first received the reward. For returns due to a change of mind or supporter error, a round-trip shipping fee of 6,000 KRW will be charged.

※Exchange/return requests are not possible in the following cases.

- If more than 7 days have passed since receiving the reward, returns or refunds due to a change of mind are not possible.

- If the product is lost or damaged due to reasons attributable to the supporter (signs of use, missing components, etc.).

- If the value of the product has significantly decreased due to use or consumption by the supporter.

- If the value of the product has significantly decreased over time, making resale difficult.

- According to Wadiz policy, if you write a review or withdraw a refund request after applying, it will be considered as 'purchase confirmed' and refund requests will not be accepted. Please be sure to note this.